Anger & Aggressive Behavior Management
in the Workplace
Interactive Learning Program CD
NOTE: This CD Program will NOT function with the latest versions of FLASH software. You must use FLASH 9 or earlier versions ONLY
RICH PFEIFFER, MDiv, PhD
MULTI MEDIA CD LEARNING PROGRAM -
STATE OF THE ART METHODS OF ANGER MANAGEMENT-
ANGER MANAGEMENT SKILLS, CONCEPTS, TECH-NIQUES-
LEARN SECRETS OF EFFECTIVELY USING YOUR ANGER-
DESIGNED FOR WORKPLACE SITUATIONS
SIX (6) SESSIONS
OVER 1 HOUR 20 MINUTES QUALITY INSTRUCTION TIME
The Anger & Aggressive Behavior Management in the Workplace - Interactive Learning Program CD is designed for Companies and Organizations to provide training and to help personnel deal with difficult situations more effectively. The multi-media learning program is organized into 6 Sessions to be viewed on the desktop for individual users. Each participant has complete privacy and all interaction is confidential. The content of the program is the result of the latest clinical and educational research in dealing with both anger and aggressive behavior. A pre-test and post-test is included.
Anger & Aggressive Behavior Management in the Workplace- CD Set
CD + 1 User license - $39.00 Order Now
CD + 6 User license - $129.00 Order Now
CD + 12 User license - $249.00 Order Now
CD + Unlimited User license - $329.00 Order Now
CONTENTS:
Session 1
Anger Management Pre-Assessment
Facts About Anger
Anger Situations
Anger Basics
3 Ways of Dealing with Anger
Expressing Anger
Session 2
Shame and Anger
Anger Research
Primitive Brain / Evolved Brain Functioning
Session 3
Early Warning Signs of Aggressive Behavior
Understanding Customer Rage
Communicating with an Angry Person
Session 4
Managing Stress & Anxiety
Exercise & Relaxation
Letting Go of Anger
Session 5
The 'Big' Question
Coping is Better than Blaming
6 Major Coping Skills
Coping Statements
Mental Flexibility Techniques
Session 6
Empathy
Assertiveness & Communication
High Expectations
Consequences of your own Primitive Anger Reaction
Addressing Customer Rage
Conflict Resolution
Anger Management Post-Assessment
PRESENTER:
Richard Pfeiffer, MDiv, Ph.D., - Director/Founder Growth Central, author of the Real Solution Anger Management Workbook as well as eight other books including the bestselling Creating Real Relationships. He is a Licensed Marriage and Family Therapist, a Integral Psychotherapist, and a Nationally Certified Group Psychotherapist. His psychological / theological training is the foundation for his expertise in helping people work through their core conflicts. He is a Distinguished Diplomate in the National Anger Management Association (NAMA), a Fellow of the American Association of Pastoral Counselors (AAPC). Dr. Pfeiffer works with adults and couples in NYC and also offers Anger Management Training & Consultation for Organizations and Professionals. This Anger Management Video DVD is produced by Growth Central and is endorsed by the National Anger Management Association (NAMA).
Anger & Aggressive Behavior Management in the Workplace- CD Set
NOTE: This CD Program will NOT function with the latest versions of FLASH software. You must use FLASH 7, 8 or 9 ONLY
CD + 1 User license - $39.00 Order Now
CD + 6 User license - $129.00 Order Now
CD + 12 User license - $249.00 Order Now
CD + Unlimited User license - $329.00 Order Now


